Help Center
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For Renters & Chauffeured Services
➡️ Individuals: Booking a Car for Yourself
How to Search for and Book a Car
Learn how to easily search for available rental cars and complete your booking using Otto's platform.
How to Pay for Your Rental (Individuals)
Learn about accepted payment methods and how to complete your rental payment on Otto.
How to Cancel a Booking and Request a Refund (Individuals)
Learn how to cancel your Otto booking and understand when you may qualify for a refund.
What Happens After You Book?
What to expect after booking: confirmation emails, pickup instructions, and support contacts.
How to Contact Support
Need help with your booking or app experience? Our support team is available to assist you directly via call or WhatsApp. Here’s how to reach us from inside the Otto app
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