Standard rental policies to know before your trip 🚗✨

1. Fuel ⛽

• Return the car with the same fuel level it was issued (e.g., if half tank return at half tank).

• If returned with less, you’ll be billed for the deficit at pump rates.

• Pro Tip: Fuel up at the station nearest the supplier’s premises. If you fuel elsewhere, the gauge may dip slightly by the time you return, and you may be billed for a top-up.

2. Cleanliness 🚙🧼

• Cars are issued clean and must be returned clean.

• If extra cleaning is needed, a car wash fee will be applied.

3. Insurance Coverage 📄

• For repairs below the insurance excess, you pay the damages out of pocket.

• For damages above the excess, you pay the excess, and the insurer covers the rest.

• Excess fees are usually 8–10% of the car’s value (stated in your contract).

4. Return Time ⏰

• Cars must be returned at the agreed time.

• Late returns attract extra hourly/daily charges.

5. Extensions ➕

• Need more time? Inform your supplier or Otto support before your return time.

• Extensions depend on availability and come with extra charges.

6. Early Return & Refunds 💳

• If you return the car earlier than booked, refunds are not guaranteed.

• Action at pickup: Ask your supplier to explain their refund policy and have it noted in your booking.

7. Accidents or Malfunctions ⚠️

• If something happens, do not repair the car yourself.

• Call your supplier or Otto support and follow their direction.

8. Rescue Cover 🚨

• Optional Standard Rescue Cover (KES 200) includes:
• 🚨 Roadside assistance (towing & security).
• 🚑 Emergency medical rescue (for passengers listed in your booking only).

• Response times depend on supplier guidance and conditions.

• Not covered: third parties not in your booking.

9. Mileage 📏

• Mileage is unlimited, as long as you stay within the area of use agreed in your booking.

10. Prohibited Use 🚫

• Racing or reckless driving.

• Illegal activities.

• Driving in game parks unless the car is booked for that purpose.

11. Traffic Offenses 🚔

• You are responsible for fines, penalties, and towing incurred during your rental.

12. Driver’s License 🪪

• All drivers must present a valid license at pickup.

13. Authorized Drivers 👤

• Only the listed driver(s) in your contract may drive.

• If you need an extra driver, declare them at the start and add them to the contract. Otherwise, it’s a breach of contract.

14. Self-Drive vs Chauffeured 🧭

• Self-Drive: Counted in 24-hour blocks (e.g., 8 AM → 8 AM = 1 day).

• Chauffeured: Counted by calendar day (Mon = 1 day, Tue = 1 day).

• Chauffeured driving rule: Only the assigned driver may drive. If you wish to drive, you must:
• Provide your license at the start,
• Inform the supplier,
• Sign to accept shared liability.

15. Keys & Accessories 🔑

• Lost keys, spare tires, car documents, jacks, or radios will attract replacement charges.