📍 Step-by-Step Instructions
📍Step 1: 🎥 Watch the Walkthrough
Prefer a quick visual guide? Watch the short walkthrough video below to see how to contact support step by step:
📍Step 2: Sign in to Otto
Open the Otto app and log in using your registered phone number or email.
📸 Screenshot shows the sign in button.
📍Step 3: Tap “More”
Once you're on the home screen, tap the “More” tab on the bottom navigation bar.
📸 Screenshot highlights the “More” section.
📍Step 4: Select “Customer Support”
In the More menu, tap on “Customer Support” to open your contact options.
📸 Refer to the screenshot showing the Customer Support menu item.
📍Step 5: Choose How You’d Like to Reach Us
You’ll see two support options:
- Call Now – Directly connect to a support agent.
- Send Message on WhatsApp – Start a chat with our support team.
📸 Screenshot shows the support options clearly.
✅ Tip: If your issue involves a specific booking, have your trip ID or booking name ready for faster assistance.
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