Plans change — Otto makes it simple to cancel your booking and request a refund where applicable. Here's how the process works.
📍 Step-by-Step Instructions
Step 1: Sign in to Your Otto Account
Open the Otto app and log in using the email or phone number you used to book.
📸 Refer to the screenshot below to see the login screen.
Step 2: Enter the OTP Code
After entering your contact info, you’ll receive a One-Time Password (OTP). Type it in to continue.
📸 Refer to the screenshot below showing the OTP screen.
Step 3: Tap “My Trips”
Once logged in, tap on “My Trips” to view all your current and past bookings.
📸 Screenshot shows where to find the “My Trips” button.
Step 4: Select the Booking You Want to Cancel
After successful cancellation, you’ll receive a notification confirming that your booking has been cancelled.
This message includes your booking details and serves as a cancellation receipt.
✅ Tip: You can always find your cancelled bookings under the “My Bookings” section if you need to refer back.
📸 Refer to the screenshot below to see what the cancellation notification looks like.
Step 5: Tap “Cancel Trip”
Scroll down and tap the “Cancel Trip” button.
📸 See the screenshot showing exactly where the button is.
Step 6: Enter Your Cancellation Reason & Confirm
You’ll be asked to provide a short reason for cancellation. Fill this in, then tap “Confirm” to finalize your request.
📸 Screenshot shows the reason input field and confirm button.
✅ Tip: Giving a clear reason helps speed up approval from the rental partner.
Step 7: Receive Cancellation Notification
Once done, you'll see a confirmation message showing that your trip has been cancelled successfully.
📸 Refer to the screenshot of the cancellation confirmation.
🚧 Important Refund Notes
- Before Pickup Time: You may be eligible for a full or partial refund depending on the rental partner’s policy.
- After Pickup Time: Refunds are typically not issued if the pickup time has already passed.
- Special Cases: Some premium or last-minute rentals may have stricter, non-refundable terms.
📸 Refer to the screenshot below to see what the refund policy pop-up looks like.
🎥 Watch a Walkthrough
(Embed Clip: Cancellation Process [00:05:40–00:06:12])
Quick Summary
- ✅ Sign in to Otto app with your contact info
- ✅ Navigate to "My Trips" and select your booking
- ✅ Tap "Cancel Trip" and provide a reason
- ✅ Wait for cancellation confirmation
- ✅ Check refund eligibility based on timing and rental terms
🔗 What's Next?
Need help modifying your trip instead of canceling? Learn how to Modify Your Booking ➔
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