๐ Step-by-Step Instructions
๐Step 1: ๐ฅ Watch a Walkthrough
Post booking process
๐Step 2: Submit Required Details
After clicking โReserve & Pay Later,โ youโll be asked to provide:
- Your full name, ID, and contact information
- Your intended area of use (where you plan to drive)
We canโt assign your rental partner until this step is completed.
โ Tip: Accurate details speed up the booking process.
๐ธ See where to enter your details below.

๐Step 3: Join the WhatsApp Group
Once your information is submitted, Otto creates a dedicated WhatsApp group for your rental.
The group includes:
- You (the renter)
- Otto Support
- Your assigned rental partner (added after your details are submitted)
๐ฌ All coordination โ including pickup, add-ons, and status updates โ happens in this group.
โ Tip: Be responsive in the group to avoid any delays in getting your car.
๐ธ See an example of the WhatsApp setup below.

๐Step 4: Receive and Make Payment
Your rental partner will send a secure payment link in the WhatsApp group.
- Tap the link to open the payment page
- Choose your preferred payment method (e.g., MPESA or Card)
- Complete the transaction securely
๐ณ Need help deciding? Compare MPESA vs Card payments โ
๐ธ See a sample payment link screenshot below.

๐Step 5: Payment Verification
Once your payment is completed:
- A confirmation invoice is automatically generated in the Otto platform
- You can view and download it directly from your booking
โ Tip: If you donโt see the invoice after a few minutes, refresh the page or reach out via the WhatsApp group for support.
๐ธ See a sample confirmation invoice below.

๐Step 6: Get Pickup Instructions
With payment confirmed, your rental partner will share key details in the WhatsApp group, including:
- Pickup location and time (or delivery options for an extra KES 1,000)
- Contact person at pickup
- Photos of the actual car (upon request)
- Answers to any remaining questions about the vehicle โ such as make, type, features, etc.
๐ Everything is posted in the WhatsApp group so itโs easy to reference.
๐ธ Sample pickup instructions shown below.

๐ Whatโs Next?
Need help before pickup? How to Contact Support