📍 Step-by-Step Instructions
📍Step 1: 🎥 Watch a Walkthrough
Post booking process
📍Step 2: Submit Required Details
After clicking “Reserve & Pay Later,” you’ll be asked to provide:
- Your full name, ID, and contact information
- Your intended area of use (where you plan to drive)
We can’t assign your rental partner until this step is completed.
✅ Tip: Accurate details speed up the booking process.
📸 See where to enter your details below.
📍Step 3: Join the WhatsApp Group
Once your information is submitted, Otto creates a dedicated WhatsApp group for your rental.
The group includes:
- You (the renter)
- Otto Support
- Your assigned rental partner (added after your details are submitted)
💬 All coordination — including pickup, add-ons, and status updates — happens in this group.
✅ Tip: Be responsive in the group to avoid any delays in getting your car.
📸 See an example of the WhatsApp setup below.
📍Step 4: Receive and Make Payment
Your rental partner will send a secure payment link in the WhatsApp group.
- Tap the link to open the payment page
- Choose your preferred payment method (e.g., MPESA or Card)
- Complete the transaction securely
💳 Need help deciding? Compare MPESA vs Card payments ➝
📸 See a sample payment link screenshot below.
📍Step 5: Payment Verification
Once your payment is completed:
- A confirmation invoice is automatically generated in the Otto platform
- You can view and download it directly from your booking
✅ Tip: If you don’t see the invoice after a few minutes, refresh the page or reach out via the WhatsApp group for support.
📸 See a sample confirmation invoice below.
📍Step 6: Get Pickup Instructions
With payment confirmed, your rental partner will share key details in the WhatsApp group, including:
- Pickup location and time (or delivery options for an extra KES 1,000)
- Contact person at pickup
- Photos of the actual car (upon request)
- Answers to any remaining questions about the vehicle — such as make, type, features, etc.
📍 Everything is posted in the WhatsApp group so it’s easy to reference.
📸 Sample pickup instructions shown below.
🔗 What’s Next?
Need help before pickup? How to Contact Support
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