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What Happens After You Book?

What to expect after booking: confirmation emails, pickup instructions, and support contacts.

๐Ÿ“ Step-by-Step Instructions


๐Ÿ“Step 1: ๐ŸŽฅ Watch a Walkthrough

Post booking process


๐Ÿ“Step 2: Submit Required Details

After clicking โ€œReserve & Pay Later,โ€ youโ€™ll be asked to provide:

  • Your full name, ID, and contact information
  • Your intended area of use (where you plan to drive)

We canโ€™t assign your rental partner until this step is completed.

โœ… Tip: Accurate details speed up the booking process.

๐Ÿ“ธ See where to enter your details below.

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๐Ÿ“Step 3: Join the WhatsApp Group

Once your information is submitted, Otto creates a dedicated WhatsApp group for your rental.

The group includes:

  • You (the renter)
  • Otto Support
  • Your assigned rental partner (added after your details are submitted)

๐Ÿ’ฌ All coordination โ€” including pickup, add-ons, and status updates โ€” happens in this group.

โœ… Tip: Be responsive in the group to avoid any delays in getting your car.

๐Ÿ“ธ See an example of the WhatsApp setup below.

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๐Ÿ“Step 4: Receive and Make Payment

Your rental partner will send a secure payment link in the WhatsApp group.

  • Tap the link to open the payment page
  • Choose your preferred payment method (e.g., MPESA or Card)
  • Complete the transaction securely

๐Ÿ’ณ Need help deciding? Compare MPESA vs Card payments โž

๐Ÿ“ธ See a sample payment link screenshot below.

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๐Ÿ“Step 5: Payment Verification

Once your payment is completed:

  • A confirmation invoice is automatically generated in the Otto platform
  • You can view and download it directly from your booking

โœ… Tip: If you donโ€™t see the invoice after a few minutes, refresh the page or reach out via the WhatsApp group for support.

๐Ÿ“ธ See a sample confirmation invoice below.

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๐Ÿ“Step 6: Get Pickup Instructions

With payment confirmed, your rental partner will share key details in the WhatsApp group, including:

  • Pickup location and time (or delivery options for an extra KES 1,000)
  • Contact person at pickup
  • Photos of the actual car (upon request)
  • Answers to any remaining questions about the vehicle โ€” such as make, type, features, etc.

๐Ÿ“ Everything is posted in the WhatsApp group so itโ€™s easy to reference.

๐Ÿ“ธ Sample pickup instructions shown below.

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๐Ÿ”— Whatโ€™s Next?

Need help before pickup? How to Contact Support

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